Refund policy
We really hope you love your Glorious & Wild piece. However, if something isn't quite right, we're happy to help.
Returns
You can return your order within 14 days of receiving it.
Please notify us of your intention to return your order within 14 days of delivery. Once you've notified us, you have a further 14 days to send your item back to us.
To be eligible for a return, items must be:
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Unworn, unused and in their original condition.
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Returned with all original tags attached.
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Packaged securely to prevent damage during transit.
Customers are responsible for the cost of return postage. We ask that all returns are sent using a tracked postal service, as we cannot be held responsible for parcels lost during return transit.
To arrange a return, please email info@gloriousandwild.co.uk before sending your item back. Our team will provide you with the relevant return instructions and return address.
Made-to-Order Items
Many of our pieces are made to order as part of our commitment to thoughtful production and reducing unnecessary stock.
If your piece has been made to order, it can still be returned in accordance with our standard returns policy.
Exchanges
As many of our pieces are produced in small quantities or made to order, we don't currently offer direct exchanges.
If you'd prefer a different size or style, simply return your original item for a refund and place a new order through our website.
Refunds
Once we've received and inspected your returned item, we'll process your refund to your original payment method.
Please allow additional time for your bank or payment provider to process the refund once it has been issued.
Original standard delivery charges will be refunded where required by applicable consumer law.
Faulty, Damaged or Incorrect Items
If you've received an item that is faulty, damaged or incorrect, please contact us at info@gloriousandwild.co.uk as soon as possible.
We'll be happy to assist and arrange an appropriate resolution in accordance with your statutory consumer rights.
Need a Little Help?
If you have any questions about a return, refund or your order, please get in touch.
As a small independent brand, we're always happy to help.